FAQs

When you’ve chosen your items and are ready to checkout, you’ll go to the Shopping Cart page or checkout page

Before clicking Proceed to Checkout, you can use your coupon by entering [DISCOUNT CODES] and then click the [Apply Coupon] button.

If you have free shipping coupon, please enter the [DISCOUNT CODES] at checkout page and then apply

If you’re having some trouble with your payment, we do have some tips that usually work, but we’re not able to override the actual system to accept a payment if it won’t go through.

Some things you can try that may work include:

1. Make sure all information is correct including credit card number, expiration date, security code, billing address, and zip code if asked.

2. Try using a different card.

3. Start over with a new order instead of trying to pay for the same order over again.

4. If your payment is still declined, you may need to contact your bank. Occasionally, when purchasing from an online company for the first time, your financial institution will issue a hold on the funds if they are unfamiliar with it.

One thing to keep in mind is that even if your bank approves the payment, our processor may decline it if it does not pass the necessary security checks set up. If you’ve tried everything else, feel free to reach out to our awesome team of and we can look into this for you.

From the time you place your order to the day you get a knock on the door from a nice delivery person, you’re looking at about 1 day for verification, and around 2 -5 business days for shipping.

Estimated Receiving Time = Processing Time + Shipping Time

Your order is confirmed by our inventory and quality control team. If everything looks good (no unusual measurements, address info, etc.) The fastest shipping – expedited shipping takes 3-6 days for the shipment. The standard shipping takes 5-8 days. The normal shipping takes 15-30 days for the shipment.

Your watch is shipped from our warehouses in USA & China shipping times vary from 3 – 8 business days, depending on your region.

Every seller sets her individual return policy. Customer satisfaction is very important to us. If there are any problems with our items, please do contact us first. We are always at your service.

In order to avoid problems, please double check your order details (size, color, style) carefully before you place the order, as our goods are processed according to requirements in your order. All placed orders are subjected under our return policy.

Refund will be done within 5-7 business days upon receipt of the item, allowing for processing and inspection time.

Please note that refund will only be applied to the original credit card or Western Union used for the purchase